Platform connectivity issue in AWS

Incident Report for BreachRx

Postmortem

This incident has been resolved. During a routine Platform update deployment on Sunday, July 21, 2024, an issue arose that impacted the connectivity to a small subset of our customer databases. This resulted in errors when users tried to login which rendered the Platform inaccessible for some users. A formal postmortem can be requested from the BreachRx Support team.

Posted Jul 23, 2024 - 01:24 UTC

Resolved

This incident has been resolved. A formal postmortem will follow.

Posted Jul 21, 2024 - 16:42 UTC

Monitoring

The issue is now resolved and we are continuing to monitor the outcome.

Posted Jul 21, 2024 - 16:30 UTC

Identified

Intermittent database connectivity issues have been identified and are being resolved.

Posted Jul 21, 2024 - 15:59 UTC

Update

This appears to be an AWS connectivity issue - we are in contact with AWS and are continuing to troubleshooting the issue

Posted Jul 21, 2024 - 14:14 UTC

Investigating

We are currently investigating this issue.

Posted Jul 21, 2024 - 13:36 UTC

This incident affected: BreachRx API.